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REFY EU

<p>If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear &amp; tear through use is not considered as a faulty good. If your item is faulty when it is delivered to you please email your order details along with any photos/videos of the fault to <a href="mailto:support@refybeauty.com">support@refybeauty.com</a>&#xA0;where one of our team will be happy to assist you further!</p>

If an item is delivered to you that is not fit for purpose it is considered as faulty goods

How do I return a faulty item?

RETURN POLICY & REFUNDS

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

What is your returns and exchange policy?

I bought the wrong shade but haven't opened the product, what do I do?

When will I receive my refund?

What happens once my order is returned?

Can I recycle my REFY items?

UPDATING YOUR ORDER

Can I buy a REFY gift voucher in the EU

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

What happens if I don't spend all of my gift voucher?

Do you post gift vouchers to the EU?

GIFT CARDS

What happens if my package is lost in transit?

There's an item missing from my order, who do I contact?

What can I do if I've ordered the wrong item?

What can I do if a wrong item arrived?

What can I do if my order is damaged in transit?

ORDER QUERIES

Where can I see terms and conditions?

Where can I see your privacy policy?

WEBSITE AND PAYMENTS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

PROMOTIONS

How do I return a faulty item?Updated a year ago