Contact us for order queries, shade matching and any other questions. If you have one, please make sure to include your order number in any queries.

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REFY EU

Welcome to REFY's Help Centre. Search our FAQs and Q&As, view your account and order history or speak to one of our advisors about deliveries, returns, refunds and more.

REFY Beauty EU Help Centre

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

What is your returns and exchange policy?

I bought the wrong shade but haven't opened the product, what do I do?

When will I receive my refund?

What happens once my order is returned?

How do I return a faulty item?

Can I recycle my REFY items?

RETURN POLICY & REFUNDS

UPDATING YOUR ORDER

Can I buy a REFY gift voucher in the EU

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

What happens if I don't spend all of my gift voucher?

Do you post gift vouchers to the EU?

GIFT CARDS

What happens if my package is lost in transit?

There's an item missing from my order, who do I contact?

What can I do if I've ordered the wrong item?

What can I do if a wrong item arrived?

What can I do if my order is damaged in transit?

ORDER QUERIES

Where can I see terms and conditions?

Where can I see your privacy policy?

WEBSITE AND PAYMENTS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

PROMOTIONS

Read for shipping and delivery times and procedures

Find out all our information on our return and refund policy.

REFY is the perfect gift. Find all details on gift voucher and how to use your own here.

Have a question reguarding your order? Let us help you here.

We'd love to help you find the right shade.