Contact us for order queries, shade matching and any other questions. If you have one, please make sure to include your order number in any queries.

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REFY EU

<p>We&apos;re so sorry to hear that you believe your order is lost in transit. Please email your order details to <a href="mailto:support@refybeauty.com">support@refybeauty.com</a> where one of our team will be happy to take a look into this further!</p>

We're really sorry your order has been lost and/or stolen

What happens if my package is lost in transit?

ORDER QUERIES

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

What is your returns and exchange policy?

I bought the wrong shade but haven't opened the product, what do I do?

When will I receive my refund?

What happens once my order is returned?

How do I return a faulty item?

Can I recycle my REFY items?

RETURN POLICY & REFUNDS

UPDATING YOUR ORDER

Can I buy a REFY gift voucher in the EU

How do I redeem my REFY gift voucher?

How long is my gift voucher valid for?

What happens if I don't spend all of my gift voucher?

Do you post gift vouchers to the EU?

GIFT CARDS

There's an item missing from my order, who do I contact?

What can I do if I've ordered the wrong item?

What can I do if a wrong item arrived?

What can I do if my order is damaged in transit?

Where can I see terms and conditions?

Where can I see your privacy policy?

WEBSITE AND PAYMENTS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

PROMOTIONS

What happens if my package is lost in transit?Updated a year ago